British Ducks Phone Case

£25.00

Size
Surface

Protect your phone in style with our quackers green British Ducks design.

This hard snap case has an all over print and is made with a dual layered material for extra protection. The outer coat is made from impact resistant plastic while the black rubber inner protects your phone and gives added shock absorption. You can even choose between a Matte or Glossy finish.

Phone case style may vary from between models due to positions of buttons/camera.

Please note: Phone cases are lovingly made by an external company and are made and shipped within 3-5 working days. Orders will arrive separately to any other items purchased. Once your order has been placed, it cannot be cancelled.

 

Shipping Information

All items are shipped within 3-5 working days. I get all mail collected on Monday and Thursday afternoon's.

Tracking numbers are not provided as standard, please ensure you choose this option at checkout if you require it. 

UK Shipping

All items are sent using Royal Mail 1st Class Standard. Shipping upgrades for tracking options are available, you will need to choose this option at checkout. Items should take 1-2 working days.

 RATE NAME CONDITION STANDARD TRACKED
1st Class 0kg–0.1kg £1.40 £3.05
1st Class 0.101kg–1kg £1.90 £3.30
1st Class 1kg–5kg £4.00 £5.40
Orders over £50 £50 spend FREE

 

International Shipping

All items are sent using Royal Mail International Standard. Shipping upgrades for tracking options are available. Items should take 5-14 working days.

(The above delivery times are estimates and are not guaranteed)

 RATE NAME CONDITION STANDARD TRACKED
International Standard 0kg–0.1kg £2.55 £7.80
International Standard 0.101kg–1kg £7.00 £12.40
International Standard 1kg–5kg £11.40 £15.85

 

Each country have their own duties and taxes, so please be aware you will be responsible for any incurred fees when you receive your order.

EU Shipping

Unfortunately, I can no longer ship to EU countries via my website due to Import Tax issues. If you would like to purchase from me, please visit my Etsy store and make your purchase there. If something isn't available on Etsy (such as originals), please drop me an email: hello@sarahfrances.co.uk

When to contact me if your item hasn't arrived

UK - 8 working days
International - 14 working days

If you need any further information regarding shipping, please feel free to email me hello@sarahfrances.co.uk.

 

Returns

Cancellations

You can cancel your order at any time up to 14 days after the date you receive your goods (*restrictions apply).

If your order has not been dispatched, your refund will be processed in full as soon as possible. Depending on your bank or payment method, refunds can take between 3-7 working days to appear.

To cancel an order, please email hello@sarahfrances.co.uk quoting your order number and a note to request a cancellation. I'll be sad, but it's ok. 

Returns

If you are not happy with your order, please email hello@sarahfrances.co.uk to let me know that you'd like to return your item, then wrap it up securely (please re-use the original packaging!) and send to:

Sarah Frances
1 Sorina
Doctors Road
Brixham
Devon
TQ5 9HR

Please note that returns postage is the responsibility of the customer. Refunds will be processed on receipt of the items as long as they are still in a saleable condition. Refunds can take 3-7 working days to appear in your account.

* Items that are personalised are not eligible for return.

Incorrect, Faulty or Damaged 

If you're order arrives damaged or fault, or is just plain wrong, please send an email with details of the problem to hello@sarahfrances.co.uk. If an item is damaged, you may be asked to provide photographic evidence of this. 

Sustainability Policy

Sarah Frances is committed to being as eco-friendly as possible to reduce our carbon footprint on the planet. 

Our Products

All of our paper based products are printed in the UK, on FSC certified paper.

Additionally, our main range of greetings cards are printed on recycled stock and come with recycled envelopes.

Our Packaging

Most of our products are 'naked' ie without cellophane bags. For the products that do use cellophane, we opt for biodegradeable and compostable bags (art prints, some notepads). For online sales, we may even omit the packaging completely!

Our postage packaging is 100% recyclable or reusable. We never include packing slips to save on paper and ink.

If you do find the occasional bit of bubble wrap in your order, this hasn't been bought in - we re-use as much packaging as we can from businesses we buy from.

Planting Trees with Ecologi

Sarah Frances is proud to donate monthly to Ecologi. The money is put towards planting new trees around the world and off-setting carbon footprints. So far, new trees have been planted in Kenya and Madagascar. You can see up to date information regarding our donations and the planting of trees over on Ecologi.

We plant trees with Ecologi

 

Over to you!

If you'd like to discuss with us further ways we can make the business more eco-friendly please get in touch!

 

 

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